Move-In Coordinator

About the role

Moving into a senior living community is one of the biggest transitions in a resident's life, and you will be the person who makes it feel smooth, organized, and welcoming — from the moment a family says "yes" to the day their loved one feels at home.

We are seeking a full-time Move-In Coordinator to join our team at Overlake Terrace Retirement Community in Redmond, WA.

Who we are

"Our supreme goal is to do and be the best in all we undertake and to provide a Stellar life for our residents, their families, and our employees." — Evrett Benton, CEO

Stellar Senior Living is the premier assisted living and memory care provider in the Western United States. Founded in 2012, we have experienced consistent growth, adding senior living communities to our family each year. We continue to grow and seek top talent to join our team and continue the journey with us.

What we offer

• Competitive hourly compensation: $28.00 – $33.00 per hour, based on experience
• Benefits include medical, dental, vision, a generous Paid Time Off program, holidays, 401k, and more
• A growing company with opportunities for advancement
• Company-sponsored training, tuition reimbursement, and other learning opportunities

Your role

As our Move-In Coordinator, you will partner with our Family Advisor and community leadership to guide new residents and their families through every step of the move-in journey.

• Coordinate all aspects of the move-in process, from deposit through move-in day
• Serve as the primary point of contact for incoming residents and their families, answering questions and keeping them informed at each step
• Ensure apartments are move-in ready by coordinating with maintenance and housekeeping
• Complete, collect, and track all move-in paperwork and required documentation
• Communicate new resident arrival details to dining, wellness, and life enrichment teams so day one feels personal
• Welcome new residents on move-in day and coordinate day-of logistics
• Follow up with new residents and families during their first weeks to ensure a successful transition
• Maintain accurate records of deposits, move-in dates, and apartment availability in our CRM
• Support tours, sales events, and community outreach as needed

Qualifications

• High school diploma or equivalent
• Experience in customer service, hospitality, administrative support, or senior living preferred
• Highly organized with strong attention to detail and follow-through
• Warm, clear communicator with seniors, families, and coworkers
• Comfortable with computers, including Microsoft Office and CRM systems
• Love for seniors!