Move-In Coordinator

Job Duties/Responsibilities

• Take inquiry calls from hospitals, families, etc., and provide quality appointments to include warm-up, presentation, tour and closing.
• Maintain model rooms for touring purposes, pending bed availability, daily.
• Ensure that responses to inquiries are handled properly, timely and with appropriate follow-up.
• Follow up, to include telephone contact, personal correspondence, and on-site appointments with family members.
• Communicate closely with the Director of Marketing.
• Maintain a close working relationship with The Leadership Team to ensure appropriate and efficient decisions about prospective move-ins.
• Know unit availability at all times. When move-in determinations are made, works with Nursing and Environmental Services on appropriate unit selection.
• Actively participate in daily morning meetings when asked, to alert appropriate staff members of projected move-ins.
• Fulfill assigned duties in quarterly marketing plan.
• Exhibit excellent customer service skills at all times.
• Stay current on changes/modifications to Indiana Rental Housing Tax Credit Program.
• Ensure that resident/applicant files are in compliance under the guidelines that are governed by Indiana Rental Housing Tax Credit program.
• Continue training with the Indiana Rental Housing Tax Credit Program Compliance.
• Process, verify, and document all income and asset information for resident move-ins and annual recertifications.
• Submit all annual reports to IHCDA.

Requirements

• Education or previous experience in the healthcare field is desirable.
• Has knowledge of and special sensitivity to the needs of the aging.
• Projects a confident, creditable professional image.
• Able to communicate effectively with potential residents and family members.
• Strong knowledge of reimbursement programs from payer sources and managed care referral processes.
• Able to understand advertising, collateral material design/layout/production is desirable.
• Is a good listener and demonstrates empathy toward others.
• Communicate effectively, both orally and in writing.
• Able to form working relationships with multiple and varied people and organizations and can relate professionally with all levels of facility staff.
• Demonstrate self-confidence and creativity.
• Self-motivated, goal-oriented, and able to work independently.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Able to maintain regular, punctual attendance, and to be flexible in work time; scheduling occasional evenings and weekends, as needed.
• Availability for weekend on-call responsibilities.
• Able to work flexible hours, including occasional weekends and evenings, as admission activity dictates.
• Must meet the state’s licensing requirements for the class of the vehicle being operated and have a valid license.
• Established experience with Microsoft Office Suite.
• Hold current compliance certifications with IHCDA.
• Proven, solid knowledge of the various IHCDA programs.
• Able to utilize a detail-oriented approach to compliance.
• Able to work independently.
• Proficiency in the use of personal computers and related software application for compliance, as well as established experience with Microsoft Office Suite.