Mount Vernon Receptionist

About the role

The Receptionist coordinates and schedules appointments for clients, provides excellent customer service, and collaborates closely with other scheduling staff. Responsibilities include answering telephones, scheduling client services, performing insurance verification, confirming and rescheduling appointments, greeting and assisting clients during check‑in, and obtaining client documentation.

Responsibilities

• Welcomes and greets all clients as they arrive and notifies providers of client arrival.
• Checks client in for appointment and scans all client‑completed paperwork/updates to the electronic health record.
• Verifies client insurance and collects co‑pay at time of arrival and when scheduling via phone.
• Schedules new clients for intake appointments; explains what to bring, what to expect at first appointment, and collects payment/insurance information.
• Orients client to the space and provides company information such as patient rights, privacy information, and other required notifications.
• Answers all incoming calls in an efficient, pleasant, and professional manner and answers inquiries related to appointments, services, and general information.
• Confirms client’s appointment and information to update systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.
• Schedules client’s return appointment and checks client out at end of visit and sends client satisfaction survey after visit.
• Works with clients to address concerns promptly and professionally; also works with client and billing to resolve any client insurance issues that impact the client’s ability to receive treatment.
• Assists in gathering client information to assist billing department in the event of a coding denial.
• Maintains professional relationship with clients and vendors as the face of Anew Behavioral Health for the client’s care experiences.
• Maintains medical records and correspondence files by recording cancellations, rescheduling, and appointments.
• Manages correspondence delivered to worksite.
• Attends all required company education seminars/trainings and participates in team/company meetings.
• Performs other duties as assigned.

Qualifications

• Excellent interpersonal skills (verbal and written) and organizational skills.
• Proficiency in MS Office and ability to utilize online EHR platforms.
• Understanding and adherence to HIPAA compliance.
• High school diploma required; associate’s degree in a healthcare‑related field preferred.
• No certification required.
• Prior experience in appointment scheduling, customer service, or a related field preferred.
• Ability to sit for long periods, view computer monitors, keyboard, and lift up to 20 pounds.
• Must pass all Federal and State background checks; additional background checks for licensures/certifications per company policy.

Benefits

• Weekly pay
• Paid time off
• Company‑paid holidays
• Insurance benefits eligibility on start date
• Flexible scheduling and choice of schedule
• Free CEU's
• Medical benefits, paid time off, and paid holiday

Pay

The pay range for this role is $18‑$20 per week.

Schedule

Full‑time, Monday through Friday, 8:00 AM to 5:00 PM.