Motor Vehicle Shift Supervisor
Position Overview
The Shift Supervisor is responsible for leading the store to deliver outstanding customer service, meeting all operational objectives and financial goals, and adhering to company policies and procedures. The position also includes performing the duties of a Customer Service Representative and assisting the Assistant Store Manager in store operations.
Job Responsibilities
- Maintain exemplary customer service within the store and build customer relationships
- Establish a strong customer service culture within the store
- Support the Assistant Store Manager in implementing strategies to meet store goals and objectives
- Develop and motivate store team members to exceed customer expectations
- Ensure compliance with federal, state, and local regulations
- Perform responsibilities of a Customer Service Representative and supervise team activities in the absence of the Store Manager
- Coach Customer Service Representatives on proper transaction conduct and compliance
- Review and approve checks within limits
- Support store marketing efforts
- Resolve customer complaints
- Manage schedules, cash, and store audits
- Review Operations Bulletins, News communications, and training materials
- Help maintain a clean and organized store environment
Job Requirements
- A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
- Willingness to engage with customers and develop positive relationships
- Strong desire to support corporate initiatives and inspire excellence in a team
- Excellent verbal and written communication and presentation skills
- High-energy, collaborative management experience
- Professional appearance and demeanor
- Able to work flexible hours, including early mornings, evenings, weekends, and holidays
- English fluency is required; English/Spanish bilingual is a plus
Benefits
- Medical/dental/vision insurance
- 401(k) plan
- Vacation
- Opportunities for advancement
- Ongoing training
Working Conditions and Physical Requirements
- Must be able to stand for extended periods
- Must be able to lift up to 15 lbs. with little assistance
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
- Must manage several tasks at one time and handle frequent interruptions to meet customer needs
Company Information
PLS is a leading retail provider of financial services. Founded in 1997 by Bob and Dan Wolfberg, the company is headquartered in Chicago and operates over 200 financial service centers in 12 states. The PLS Group offers convenient financial products and services to help consumers manage their daily financial needs. PLS is committed to demonstrating its Core Values in all positions: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. PLS is an Equal Employment Opportunity Employer and provides reasonable accommodations to applicants with disabilities.