Motor Vehicle Admin

Program Overview

The Vehicle Administration function within Hyundai Motor American (HMA) is responsible for the end-to-end management of the company vehicle lease program, including vehicle ordering, delivery coordination, compliance, and lifecycle management. This role supports the program by ensuring a seamless customer experience, operational efficiency, and adherence to company policies and regulatory requirements.

Position Summary

The Vehicle Admin – Driving Records, Tolls & Citation Processing role supports the Vehicle Administration department by managing driver information and tracking, billing and processing citations and tolls acquired by a nationwide group of drivers and vehicles. This role requires the ability to interact with internal customers in a professional manner, as well as administrative and analytical responsibilities, including compliance monitoring, reporting, and process improvement. The position plays a key role in maintaining program accuracy, operational efficiency, and policy adherence across HMA's lease program.

Responsibilities

• Manage tolls and citations for a nationwide vehicle fleet, ensuring timely review, validation, processing, and resolution of notices.
• Research citation and toll activity, identify assigned drivers or departments, and coordinate follow-up to ensure accurate accountability and payment recovery.
• Track and accept payments, reconcile records, and maintain accurate documentation for audit and reporting purposes.
• Maintain driver information, jurisdiction codes, driving record data, and points analysis within the Company Cars SAP system.
• Serve as a liaison between Legal, Human Resources, Vehicle Administration, regional teams, drivers, and external agencies or vendors regarding tolls, citations, and driving record matters.
• Prepare driving-related disciplinary letters and coordinate the signature process to ensure timely review, approval, and documentation.
• Coordinate Automobile Operating Manual training for new drivers and support ongoing compliance with fleet policies and procedures.
• Develop and utilize ad hoc reports to monitor, control, track, and resolve time-sensitive issues for NHQ and regional locations.
• Respond to phone and email inquiries from internal customers, drivers, vendors, and business partners in a timely and professional manner.
• Support the Sr. Manager with audits, troubleshooting, policy and procedure recommendations, reporting, and special projects as needed.

Required Qualifications

• High school diploma or GED required
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent communication and customer service skills with a professional demeanor
• High attention to detail and accuracy in documentation and compliance tasks
• Valid driver's license with a clean driving record

Preferred Qualifications

• Experience in an automotive or dealership environment preferred
• Familiarity with vehicle administration, lease programs, or automotive operations
• Experience with reporting, data tracking, or administrative analysis
• Demonstrated ability to identify process improvement opportunities

Core Competencies

• Customer service excellence and professionalism
• Detail orientation and accuracy
• Problem-solving and solution orientation
• Time management and multi-tasking
• Adaptability and flexibility
• Strong interpersonal and communication skills