Mortgage Servicing Default Specialist: Bankruptcy - TruHome Solutions

Duties & Responsibilities

• Reviewing and monitoring Aacer, Chapter 13 plans and BK schedules.
• Loading required timeline events into the system of record.
• Working with THS escrow department to insure timely payment of tax and insurance on foreclosure, Bankruptcy and REO accounts.
• Obtaining and completing required documents necessary to set up a bankruptcy file.
• Responding timely to inquiries from borrowers, courts, attorneys, or Credit Union clients.
• Preparing and filing applicable documents such as: Proof of Claims, Notice of Payment Changes, and Post Petitions Fees, Final Cure Notices and Reaffirmation Agreements.
• Processing Bankruptcy Payments.
• Processing Cramdown based on Agency/Insurer and/or Client guidelines.
• Attempting contact with borrower to discuss both foreclosure and eviction time frames and processes.
• Oversight and direct contact with law firms to discuss all bankruptcy, foreclosure, and eviction files to ensure timely filing of required documents and obtain required documents for internal file.
• Initiating cash for keys with borrower to avoid eviction process.
• Submitting notification to FHLMC and FNMA within 24 hours of foreclosure sale.
• Cooking and directing all property preservation activities and inspections while accounts are in a defaulted stage.
• Preparing marketing packages to submit to the Credit Union for approval.
• Document review and execution for REO sales.
• Claim preparation and submission for insurers.
• Cooking and coordinating payment of invoices based on fee approval of service performed.
• Document/file preparation for claim and audit support on all defaulted files.
• Always developing and maintaining positive working relationships by providing high quality customer service to all internal and external customers.
• Working with other credit union departments to ensure the workflow or process is providing the best service to the members.

Requirements

• Comprehensive knowledge of Mortgage Servicing and Default activities.
• Strong interpersonal skills.
• Ability to assist other team members in solving problems.
• Self-Motivated with ability to work independently without close supervision.
• Excellent communication skills – verbal, written and listening.
• Understanding of MSP Servicing system.
• Ability to maintain sensitive and confidential information.
• Must be detail oriented.
• Must be able to be bonded.
• Physical Activities: In this position, individual will be expected to lift to 20 pounds from time to time. Also, must be able to stoop, bend, reach or stand for extended periods of time. Must be able to sit and use a computer for extended periods of time.
• Experience/Educational Requirements: Bachelor’s degree or equivalent related work experience preferred. 3-5 years Default Mortgage Servicing experience. Strong knowledge of agency servicing requirements. Microsoft Office knowledge and experience.