Default Loan Servicing Specialist

About the role

Default Loan Servicing Specialist is responsible for the accurate, timely, and compliant reporting of delinquent, bankrupt, foreclosed, and other defaulted mortgage loans to investors and government agencies, including Ginnie Mae (GNMA), the Department of Veterans Affairs (VA), and Fannie Mae (FNMA). This role ensures adherence to agency guidelines, investor reporting requirements, and regulatory standards while supporting loss mitigation and servicing operations.

Responsibilities

• Validate and transmit default status codes, default reporting events, and claims-related data for GNMA, VA, and FNMA portfolios
• Reconcile discrepancies between servicing systems and default reporting platforms to ensure accuracy and completeness
• Maintain data integrity across all default reporting channels
• Partner with servicing, foreclosure, bankruptcy, and claims teams to ensure accurate loan status progression
• Ensure compliance with investor and agency timelines and reporting requirements
• Research and resolve reporting exceptions and data variances
• Investigate and clear default reporting rejects in a timely manner
• Prepare and support internal audits, investor audits, and agency inquiries
• Aid in the development and delivery of internal and external reporting
• Apply and interpret GNMA MBS Guide, VA Servicer Handbook, and FNMA Servicing Guide requirements in daily operations
• Manage high-volume workflows while meeting strict deadlines and maintaining strong attention to detail

Requirements

• High School diploma or equivalent
• 3+ years of directly related experience
• Working knowledge of fundamental concepts, practices and procedures of mortgage default reporting
• Good verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• System of Record experience preferred
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred

Qualifications

• Education: High School diploma or equivalent
• Experience: 3+ years of directly related experience
• Knowledge: Working knowledge of fundamental concepts, practices and procedures of mortgage default reporting
• Skills: Good verbal and written communication skills, extreme attention to detail, ability to adhere to strict guidelines and procedures
• Licenses/Certifications: GSE and Government experience preferred, System of Record experience preferred, working knowledge of computer software programs preferred

Skills

• Working knowledge of fundamental concepts, practices and procedures of mortgage default reporting
• Good verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• System of Record experience preferred
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred

Benefits

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.