Loan Servicing Specialist

About the Role

We have been helping families build their dream homes for over 70 years! We are one of the Top 5 builders in the nation with over 500,000 homes built and sold across the country. Every loan you touch helps a family move into a brand-new home. If you’re sharp, detail-obsessed, and ready to be part of a team that actually invests in your growth, we want to talk to you. This is an on-site role — you’ll be in the office, plugged into a tight-knit servicing team that moves quickly and supports each other.

Responsibilities

• Be the friendly voice borrowers reach after closing — answering calls and getting them answers.
• Handle core loan servicing: loan boarding, payoff processing, and disbursing taxes and insurance.
• Connect with borrowers about first payments and process incoming payments accurately.
• Upload closed loan files to investors for review.
• Review agency loans and clear edits before purchase.
• Prepare data transfers tied to loan purchases.
• Process wires and import purchase advice information for purchased loans.
• Own the accounting and reconciliation of purchased loans to keep everything airtight.
• Board, report on, and audit loans managed with our subservicer.

Requirements

• Loan servicing experience (preferred) — or a solid accounting background.
• A customer-first mindset and genuine comfort talking with customers and investors by phone.
• Sharp attention to detail and the discipline to hit deadlines consistently.