Loan Servicing Specialist

The Loan Servicing Specialist is responsible to provide support to all areas of loan servicing while keeping working knowledge of loan servicing systems and processes.

Responsibilities

• Maximize technology tools available
• Partner with third party vendors and agencies
• Review and sending customer correspondence
• Ensure compliance with Company policies and practices, Federal / State regulations, accuracy of information, service levels are being met, and total quality of work performed
• Master departmental policies and procedures
• Provide exceptional customer service
• Self-learn/ knowledge of appropriate loan servicing support systems
• Provide excellent customer and business unit support service
• Maintain knowledge of job specific products and services
• Interact as appropriate with other business units within the bank
• Manage work queues / workflows as needed
• Support for testing of new products and services
• Identify and resolve customer service issues
• Recommend improvements to procedures
• Review appropriate departmental records and processes
• Recommend quality control enhancements
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
• Complete special projects upon request
• Safety and Health for those without supervisory duties
• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any and all injuries to supervisor
• Know what to do in case of an emergency

Qualifications

• Education: High School Diploma or equivalent
• Work Experience: 3 - 5 years related banking/lending experience; 2 - 6 years customer service experience; 2 - 6 years technological or relevant experience
• General Employee Knowledge, Skills, And Abilities:
  • Ability to establish effective working relationships among team members and participate in solving problems and making decisions
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
  • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
  • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
  • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
• Additional Knowledge, Skills And Abilities:
  • Proficient with Microsoft Office software
  • Applicant must demonstrate organizational, time management, and basic computer navigational skills
  • Applicant must be able to multitask and handle workloads with deadlines