Default Loan Servicing Specialist

What We Do

The Default Loan Servicing Specialist is responsible for the accurate, timely, and compliant reporting of delinquent, bankrupt, foreclosed, and other defaulted mortgage loans to investors and government agencies, including Ginnie Mae (GNMA), the Department of Veterans Affairs (VA), and Fannie Mae (FNMA).

This role ensures adherence to agency guidelines, investor reporting requirements, and regulatory standards while supporting loss mitigation and servicing operations.

What You’ll Do

• Validate and transmit default status codes, default reporting events, and claims-related data for GNMA, VA, and FNMA portfolios
• Reconcile discrepancies between servicing systems and default reporting platforms to ensure accuracy and completeness
• Maintain data integrity across all default reporting channels
• Partner with servicing, foreclosure, bankruptcy, and claims teams to ensure accurate loan status progression
• Research and resolve reporting exceptions and data variances
• Investigate and clear default reporting rejects in a timely manner
• Prepare and support internal audits, investor audits, and agency inquiries
• Aid in the development and delivery of internal and external reporting
• Apply and interpret GNMA MBS Guide, VA Servicer Handbook, and FNMA Servicing Guide requirements in daily operations
• Manage high-volume workflows while meeting strict deadlines and maintaining strong attention to detail

What You'll Bring

• Education, Experience, Licensure, and Certification
• High school diploma or equivalent
• 3+ years of directly related experience
• Knowledge, Skills, And Abilities
• Working knowledge of fundamental concepts, practices and procedures of mortgage default reporting
• Good verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• System of Record experience preferred
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred

Pay Range

$21.24 - $28.31 hourly

What We Offer

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave
• Employee stock purchase plan