Mortgage Servicing Specialist

About the role

The Mortgage Servicing Specialist I at USF Federal Credit Union is responsible for conducting essential functions of mortgage servicing. This position must effectively demonstrate the core values of the Credit Union.

Responsibilities

• Completes daily Mortgage Close-out (Processes and Reconcile Daily Settlements): Batch payments, reconcile payment exceptions, clear payoffs escrow disbursements.
• Create afternoon ACH file and process daily insurance premiums.
• Process and complete general mortgage servicing functions, such as mortgage payments/reversals, mortgage loan onboarding, mortgage payoff quotes/requests, manual insurance and tax disbursements, Mortgage Verification, and Satisfaction of Mortgage, insurance claims, adding or removal of escrow (insurance and tax payments).
• Performs scheduled weekly/monthly servicing functions, such as: Late notices, Credit Reporting, Upload Payee Insurance Code file for vendor, Address payment exceptions (unapplied balances and loans paid ahead), PMI batch posting and PMI Cancellations.
• Maintains department email/fax, tickets, and online messages.
• Takes continuing education classes, training for personal/career development and required Credit Union courses.
• Participates in department huddles, meetings, projects, engagement activities, and community service.
• Performs other job-related duties as assigned.

Requirements

• High School Diploma
• Prior experience in a similar or related field (1-3 years)
• Experience with Microsoft Office applications such as: Word, Excel, PowerPoint, Teams, and Outlook
• Functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Qualifications

• Preferred: AA Degree or higher in Business, or related field

Skills

• Excellent communication skills
• Strong organizational and problem-solving abilities
• Attention to detail
• Ability to work independently and as part of a team

Benefits

• Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
• 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off
• Medical, Dental and vision plans with FSA option (Employee Only Premiums for Dental and Vision are 100% Credit Union covered)
• 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
• Employee Assistance Program
• Undergraduate and Graduate Tuition Reimbursement
• In-depth New Employee Orientation showcasing Credit Union Values and Vision
• A Think Big culture dedicated to performance excellence and continual growth

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-Time/40 hours per week