Mortgage Servicing Specialist

About the role

The Mortgage Servicing Specialist is responsible for providing accurate and timely support throughout the life of a mortgage loan. This role researches and resolves borrower inquiries, processes servicing transactions, maintains accurate loan records, and ensures compliance with company and regulatory requirements.

Responsibilities

• Respond to borrower and internal inquiries via phone, email, or secure messaging regarding payments, escrow, balances, fees, payoffs, and account activity.
• Research and resolve loan servicing issues, discrepancies, and account corrections.
• Process payments, adjustments, reversals, escrow transactions, payoffs and other servicing activities accurately and timely.
• Maintain accurate documentation of account activity and borrower communications.
• Follow applicable servicing procedures, investor guidelines, and regulatory requirements.
• Collaborate with internal departments to resolve borrower and loan-level issues.
• Provide professional, empathetic, and solutions-focused customer service.
• Process, analyze, and verify Private Mortgage Insurance (PMI) cancellations.
• Manage loss draft requests to ensure collateral is protected.
• Effectively track paid off mortgages; draft and record releases.
• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back.
• Maintain regular and predictable attendance.
• Perform other duties as assigned to support effective department operation.

Requirements

• Minimum high school degree or equivalent.
• Minimum 1-2 years similar or related financial experience.
• Strong verbal and written communication skills.
• Computer skills including Microsoft products.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Knowledge of Fiserv DNA and Encompass a plus.
• Strong attention to detail.
• Ability to proactively respond to members/employees to problem solve based on guidelines; written communications are based on templates but can be modified.
• Ability to sit and stand; answer calls; operate computer; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs.

Benefits

• Low-cost medical (as low as $20 a paycheck)
• Dental insurance
• Vision insurance
• Quarterly bonuses
• Generous vacation and sick time hours
• Paid leave options
• Up to 6% 401k contribution
• Tuition reimbursement

Pay

The starting salary range for this position is: $26.00 - $30.00/hour. This range reflects the base starting salary for this position.