Mortgage Servicing Specialist

About the role

Do you have an interest in learning about mortgages? Are you looking for a role that offers variety and the opportunity to make a meaningful impact in members' lives? Join CoVantage Credit Union's Mortgage team as a full‑time Mortgage Servicing Specialist. You’ll work in a fun, flexible department helping members live their mortgage dreams.

Responsibilities

• Serve as the primary contact for frontline staff with questions when processing secondary market payments.
• Handle all aspects of mortgage loan servicing, including payment posting and research, escrow account functions, payoffs, and balancing the secondary market portfolio.
• Ensure loans are properly disbursed; file fees and other debts or credits to the appropriate accounts and/or general ledger accounts.
• Disburse payment of real estate property and private mortgage insurance for both in‑house and secondary market loans from members' escrow accounts.
• Answer member questions regarding credit union services and products in a professional manner.

Qualifications

• High school diploma or equivalent.
• Prior mortgage experience or equivalent related experience.
• Strong working knowledge of personal computers, Microsoft Office, and Windows software.
• Ability to work accurately under pressure while maintaining above‑average accuracy and attention to detail.
• Excellent written and verbal communication skills and the ability to work in direct, professional contact with a wide variety of people daily.

Benefits

• 401(k) employer match of up to 200%.
• Annual bonus of up to 4% of salary.
• Generous employer HSA contribution.
• Paid time off for community service.