Mortgage Production Manager

Essential Functions

• Lead, coach, and develop a team of Mortgage Loan Officers, Junior MLOs, and Mortgage Processor(s) to meet or exceed production, service, and quality goals.
• Recruit, train, onboard, and mentor new MLOs and Junior MLOs, establishing performance expectations and career development plans.
• Conduct regular one-on-one meetings with direct reports to review performance metrics, pipeline status, quality standards, and professional development objectives, complete required documentation and written reviews.
• Manage and monitor the mortgage loan production pipeline to ensure accuracy, timeliness, and efficient workflow from application through submission to outsourced underwriting and closing partners.
• Serve as the primary escalation point for pipeline issues, member concerns, and processing bottlenecks, coordinating resolutions with internal teams and external vendors as needed.
• Collaborate with the AVP of Mortgage Lending and Chief Lending Officer to identify market trends, product needs, pricing strategies, and marketing initiatives.
• Originate residential mortgage loans within the credit union’s defined service markets and maintain a personal book of business consistent with organizational expectations.
• Ensure exceptional member service through thorough knowledge of mortgage products, policies, procedures, and regulatory requirements; reinforce consistent application of standards across the team.
• Maintain compliance with all federal and state lending regulations, including SAFE Act, HMDA, Fair Lending, and NMLS requirements; promote a strong culture of ethical lending practices.
• Establish and promote community, realtor, builder, and professional partnerships to enhance brand awareness and referral opportunities.
• Partner with processing staff to ensure complete, accurate, and compliant loan files are submitted to third-party underwriting and closing partners.
• Monitor performance metrics including production volume, pull-through rates, cycle times, and quality indicators; prepare reports and communicate results to leadership.
• Recommend and support improvements to mortgage workflows, procedures, and technology to enhance efficiency, quality, and scalability.
• Maintain strong vendor relationships with mortgage service providers, including processing systems and outsourced partners.
• Participate in continuing education to remain current with industry trends, regulatory updates, and operational best practices.
• Maintain active Nationwide Multistate Licensing System & Registry (NMLS) registration and comply with all SAFE Act requirements.
• Oversee and support the origination of home equity loans and HELOCs by MLOs and Junior MLOs, including production performance, pipeline management, and compliance adherence.

Required

• Minimum of ten (10) years of experience in residential mortgage origination
• High school diploma or equivalent
• Active NMLS license

Desired

• Associate or Bachelor’s degree in Business, Finance, Management, or related field
• Three (3) or more years of progressively responsible leadership or supervisory experience in mortgage lending
• Demonstrated experience managing loan originators and support staff in a production-focused environment
• Strong working knowledge of conventional, FHA, VA, and other mortgage programs and guidelines
• Proven ability to coach sales performance while maintaining high quality and compliance standards
• Excellent interpersonal, communication, and presentation skills
• Strong organizational and time-management abilities with experience managing multiple priorities in a fast-paced environment
• Proficiency with Mortgage Origination Systems (LOS), CRM tools, and Microsoft Word, Excel, PowerPoint, and Outlook
• Working knowledge of first lien mortgage products as well as home equity loans and HELOCs, including applicable underwriting guidelines and regulatory requirements

Physical Requirements

• Sit, use hands to finger, handle or feel, and talk or hear
• Occasionally lift, push, pull, and/or carry up to 30 pounds