Mortgage Loan Servicing Representative- Post Closing ( On-site)

What You’ll Be Doing

• Assist members with mortgage and HELOC questions over the phone
• Respond to email inquiries and help resolve account issues
• Process loan payments, transactions, and account adjustments
• Manage escrow impound accounts for taxes and insurance
• Review reports and monitor mortgage portfolios
• Process loan documentation such as payoffs, reconveyances, and subordinations
• Monitor and recommend action for all collateral with delinquent property taxes
• Research and resolve account discrepancies
• Ensure accounts and processes stay compliant with policies and regulations
• Collaborate with internal teams to solve problems and support members
• Help with audits, reports, and daily balancing

What We’re Looking For

• High school diploma or equivalent
• At least 2 years of experience in a financial institution, preferably in mortgage loan servicing
• Strong communication and customer service skills
• Attention to detail and strong problem-solving abilities
• Basic knowledge of loan servicing documentation and regulations
• Comfortable using Microsoft Windows and core banking systems

Why You’ll Love Working Here

• A supportive and collaborative team environment
• Opportunities to grow your financial services expertise
• Meaningful work helping members manage one of their most important investments—their home

Pay

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Mortgage Loan Servicing Representative - $23.23/hr to $30.00/hr

Benefits

• Competitive compensation
• Rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching