Part-time Loan Servicing Representative (Onsite)

Responsibilities

• Monitor hazard insurance cancellations for residential and commercial loan customers.
• Update system insurance tracking.
• Communicate with customers and insurance agents, and force-place insurance when necessary within specified time frame.
• Complete the payment for bank-paid premiums, and update records.
• Prepare cancellation letters requesting updated policies for all cancellations and force place coverage as needed.
• Ensure that regulatory requirements are met.
• Maintain all condominium master policies and contact the condominium association for updates as necessary.
• Responsible for all loan-related return mail.
• Complete the research to find current address and update system.
• Scan and/or file loan documents for all of the Loan Servicing lending areas.
• Maintain the Department Procedures on the Gateway and work with appropriate staff to update when necessary.
• Establish SMART goals and provide results/documentation to management quarterly.
• Participate in various civic and community functions to further enhance the image of the bank and to network for continuous new business opportunities.
• Promote the Bank’s products and services.

Requirements

• A high school diploma.
• Attention to detail and strong customer service skills.
• Microsoft Excel and Word applications skills.
• Able to work independently and in a team environment.
• Must be well organized and dependable.