Loan Servicing Representative
Essential Functions & Responsibilities
- Review daily exception reports
- Process Paid Files
- Perform maintenance on both consumer and commercial loans
- Calculate and process payoffs
- Post transactions to loans and general ledger accounts
- Service participation loans
- SBA reporting
- Credit Bureau maintenance
- File NSI/UCCs
- Answer phones to assist both internal and external customers
- Send correspondence as needed
- Fund all loan transaction types for processing departments onto the banks core system
- Balance GL accounts for loans
- File lien documents with the appropriate state and county
- Track titles and collateral documentation for lien perfection
- Understand loan collateral and perfection requirements
Additional Responsibilities
- Servicing of Real Estate Loans that will include the following:
- Investor reporting and servicing
- Escrow analysis/Paying real estate taxes and property insurance
- PMI reporting
- Monitoring and processing insurance claims
Experience: One year of banking and/or lending experience required, previous loan servicing experience desired.
Education: High school diploma or equivalent.
Skills & Abilities: Work involves communicating with immediate colleagues, other bank employees, customers, and vendors primarily for purposes of giving or obtaining information. Work requires courtesy and friendliness in providing assistance and exchanging factual information. Ability to relate and empathize with people.
Competencies: Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability. High level of skill in the CoreFirst Bank & Trust competencies of internal and external Customer Service/Focus, Compliance, Ethics, Perseverance, and Time Management. Other Skills: Self-Starter, takes initiative, Basic accounting, Microsoft Office proficiency, Detail/Goal/Solutions Oriented, Listening, verbal and written communication skills, Ability to resolve conflicts