Mortgage Loan Processor

Key Responsibilities

• Process residential mortgage loans from initial application through closing
• Review and verify loan documentation for accuracy, completeness, and compliance
• Maintain regular communication with borrowers and internal stakeholders throughout the loan process
• Cook with appraisers, title companies, and insurance agents to gather third-party documentation
• Submit loan files to underwriting and follow up on outstanding conditions or missing items
• Ensure all loans meet company and investor guidelines and are compliant with RESPA, TILA, TRID, and other applicable regulations
• Support closing coordination by confirming all requirements are satisfied
• Maintain accurate records and organized documentation for auditing purposes
• Deliver high-quality customer service and serve as a reliable point of contact for borrower questions

Qualifications

• 2–5 years of experience in mortgage loan processing required
• Strong knowledge of underwriting guidelines, loan products, and regulatory requirements
• Familiarity with industry software (e.g., Encompass, Salesforce, or similar systems)
• Excellent organizational skills and ability to manage multiple loan files simultaneously
• Effective written and verbal communication skills
• Ability to work independently in a fast-paced environment while collaborating with cross-functional teams
• High school diploma required; associate or bachelor’s degree preferred