Mortgage Loan Processor

About the role

We're looking for an experienced Mortgage Loan Processor to join our team in Tulsa and make an immediate impact. This role is ideal for someone who thrives in a fast-paced, high-volume environment, takes initiative, and can confidently hit the ground running. You'll serve as a key point of contact for borrowers, loan originators, Realtors, and internal partners, delivering exceptional customer service while keeping the loan process moving efficiently. If you're highly organized, resourceful, experienced with Encompass, and enjoy building strong relationships through clear communication and a positive attitude, we'd love to hear from you.

Responsibilities

• Review new file within 48 hours of receipt and verify that compliance documents were issued within proper time frame; notify the appropriate staff member if any additional documentation or information is needed.
• Maintain pipeline of 15 files and/or eight Loan Originators.
• Order all necessary documents to satisfy AUS and/or product requirements from Loan Originator, customer or vendor.
• Track all requested documents in Encompass.
• Review documentation received within 24 hours of receipt for discrepancies, omitted data, calculate verified income, verify assets and update Encompass based on verified information; immediately notify Loan Originator of any documentation discrepancies.
• Prepare loan for underwriting submission by utilizing investor's submission checklist.
• Clear any approval or suspense conditions as outlined by the underwriter.
• Ensure that all appropriate closing documentation is in the loan file (e.g., title documentation, homeowners’ insurance).
• Review closing documentation within 24 hours of receipt and communicate with Loan Originators.
• Process loans to meet contract deadlines and rate lock expiration dates; deliver file to closing department within timelines established by WMC.
• Assist other processors, underwriters and closing departments as needed.
• Respond to customer inquiries and other related parties on a transaction as needed.
• Assist in clearing any post-closing conditions and ensuring WMC does not incur any financial loss.
• Maintain strict confidentiality regarding customer accounts and other information.
• Enhance customer service skills and knowledge.

Requirements

• A high school diploma or general education degree (GED) is required.
• One year or more of continuous current retail Mortgage Processing experience is required; three or more years is preferred.
• Experience in Encompass mortgage loan processing system is required.
• Must be able to independently calculate all types of self-employed income.
• Knowledge of FNMA, FHLMC, FHA, and VA underwriting guidelines is required.
• TRID knowledge is required.
• Proficiency with AUS systems is required.

Customer service skills

• Maintain a good attitude and take ownership of meeting customer needs.
• Go above and beyond for customers and demonstrate a commitment to sharpening skills through education and training.
• Use positive communication and look for opportunities to respect customers’ time and schedules.

Certificates, licenses, registrations

This position may require registration under the National Mortgage Licensing System (NMLS) if processing a loan originated in a state that requires federal registration. Individual must be in good standing with or be approved by NMLS in accordance with the S.A.F.E Act. Individuals in this position shall not engage in loan origination during the course of his/her employment with WMC. Loan origination is defined as (1) taking a residential mortgage loan application; or (2) offering or negotiating terms of a residential mortgage loan for compensation or gain; (3) advertising or communicating to the public that you can perform loan origination services.