Mortgage Loan Processor

About the role

At First Financial Bank, you'll help customers achieve homeownership with confidence by serving as a Mortgage Loan Processor. This role involves coordinating the mortgage process, reviewing and preparing files, collecting and verifying documentation, tracking status, and supporting underwriting.

Responsibilities

• Serve as the primary point of contact for customers, loan originators, real estate agents, and vendors throughout the mortgage lifecycle.
• Conduct initial application reviews and ensure all documentation is complete, accurate, and ready for underwriting.
• Gather required information, validate details, and resolve discrepancies to keep loans moving forward.
• Monitor loan progress, follow up on outstanding items, and provide timely updates to all parties.
• Manage loan files and updates ensuring proper documentation throughout the process.
• Perform basic financial calculations and assist in evaluating loan applications against guidelines.
• Ensure compliance with underwriting standards, regulatory requirements, and internal policies while maintaining confidentiality.
• Stay current with mortgage regulations and assist with team initiatives, including customer support and occasional outreach efforts.

Requirements

• Associate degree with 1+ years of business experience, or 2+ years of related experience.
• Previous residential mortgage lending experience preferred.
• Customer-facing experience in a financial services environment preferred.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• An analytical mindset with problem-solving capabilities.
• Proficiency in mortgage systems (e.g., Encompass) and Microsoft Office.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Qualifications

• High school diploma or equivalent.
• Experience in a customer-facing role preferred.
• Basic understanding of mortgage processes and regulations.

Skills

• Attention to detail.
• Organizational skills.
• Communication skills.
• Problem-solving abilities.
• Financial calculations.
• Microsoft Office proficiency.
• Confidentiality and judgment.

Benefits

• Medical, dental, vision, and employer-paid life and disability insurance.
• 401(k) match.
• Employee Stock Ownership Program (ESOP).
• Banking benefits.
• Paid time off, including 11 Federal Reserve bank holidays.
• Tuition assistance and professional development programs.

Pay

Competitive pay based on experience and qualifications.

Schedule

Full-time, hourly non-exempt schedule.