Mortgage Loan Processor

Founders Federal Credit Union helps our members attain their financial goals through innovative services, convenient locations, and friendly employees dedicated to our members and their financial future. We are looking for a professional in the financial industry with mortgage or finance experience to grow in the mortgage industry. This individual should excel at multitasking, possess strong communication skills, and adapt quickly to changing concepts. This position is located on-site at either our Corporate Headquarters in Lancaster, SC or our back office operations center in Rock Hill, SC.

About the role

The Mortgage Loan Processor serves as the single point of contact for members throughout the mortgage process, ensuring each file is processed accurately and in a timely manner. This role involves gathering required documentation, preparing loans for underwriting, and providing exceptional member service from initial disclosure to closing.

Responsibilities

• Guide mortgage applicants through the process by following communication protocol guidelines and performing additional follow-up as needed.
• Verify file information from Mortgage Application Processor and Mortgage Loan Officer.
• Review and confirm submitted interest rates, determine rate lock eligibility, and lock application rates when needed.
• Collaborate with Mortgage Loan Officers and staff to ensure professional and timely handling of mortgage loan applications.
• Maintain excellent time management, organization, and accuracy in a fast-paced, high-volume environment.
• Protect the integrity of all member-sensitive data.
• Satisfy loan conditions from the Mortgage Underwriter, track outstanding documents, and follow up with members to collect required documentation.
• Ensure loan file readiness for underwriting and submit files to the assigned Mortgage Underwriter.
• Validate loan file approvals within established lending guidelines.
• Review credit reports for derogatory credit lines, disputes, and other key factors.
• Utilize MortgageBot, Imageflow, and DocMagic for preparing initial and final mortgage documents.
• Communicate with industry professionals, including appraisers, settlement agents, county clerks, and insurance companies.
• Request and follow up on real estate appraisals and preliminary title opinions or commitments.
• Verify insurance policies, including policyholders, property address, coverage amounts, policy dates, and premiums.
• Ensure loan files contain properly signed and dated documents with accurate HMDA, escrow, and other relevant data.
• Upload and accurately index all required mortgage documentation into ImageFlow.
• Set and confirm closing dates with members and attorneys, updating the SharePoint Closing Calendar as needed.
• Foster a culture of accountability, high productivity, and a positive member experience.
• Verify borrower’s employment and mortgage/rent history when needed.
• Achieve production goals as established by Founders Federal Credit Union.
• Comply with Founders’ policies, procedures, and applicable laws and regulations (e.g., NCUA, FFIEC, GLB, BSA).
• Respect and protect the privacy, integrity, and confidentiality of member information.
• Perform all other duties as assigned.

Requirements

• Two-year college degree, two years of prior loan processing experience, or two years of experience within a financial institution.
• Excellent organizational, communication, and self-motivation skills, along with a positive attitude.
• Ability to learn quickly and accept coaching.
• Efficiency and independence in a fast-paced environment with strong attention to detail.
• Commitment to serving members in their best interest and the credit union’s mission.
• General knowledge of the real estate industry is desired.
• Availability Monday–Thursday 8am–5pm, Friday 8am–6pm.

Benefits

• Hourly pay with possible overtime and an annual performance-based bonus.
• Paid holidays and paid PTO.
• Family-oriented culture valuing work/life balance.
• Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU).
• Comprehensive health and dental insurance.
• Life and Accidental Death & Dismemberment Insurance (at no cost to employee).
• Voluntary Supplemental Life Insurance for employee, spouse, and children.
• Health Care and Dependent Care Flexible Spending Accounts.
• Long-Term Care Plan.
• Short-Term & Long-Term Disability Insurance.
• Tuition reimbursement for furthering education.
• Assistance with achieving and maintaining certifications.
• Fit Founders Wellness Program.

A pre-employment criminal background check, drug screen, consumer credit investigation, and previous employer reference check will be required.