Mortgage Loan Processor

Founders Federal Credit Union helps our members attain their financial goals through innovative services, convenient locations, and friendly employees dedicated to our members and their financial future. We are seeking a professional with mortgage or finance experience who has a desire to grow in the mortgage industry. This individual will bring exceptional multi-tasking skills, strong communication abilities with both members and vendors, and the ability to grasp changing concepts quickly. This position will be located on-site at either our Corporate Headquarters in Lancaster, SC or our back office operations center in Rock Hill, SC.

About the role

The primary function of the Mortgage Loan Processor is to serve as the single point of contact for our members throughout the mortgage process and ensure each file is processed in a timely manner with accuracy.

Responsibilities

• Gather all required documentation and prepare the loan for Underwriting.
• Provide exceptional member service by overseeing the loan process from initial disclosure to closing and maintaining ongoing communication with all members in process.
• Accurately manage residential real estate loan documentation through established systems, ensuring it is completed in full and complies with current regulations and policies.
• Guide all mortgage applicants through the mortgage process by following communication protocol guidelines and performing additional follow-up with members when needed.
• Verify file information from Mortgage Application Processor and Mortgage Loan Officer.
• Review and confirm submitted interest rates based on the interest rate sheet, determine when the interest rate can or cannot be locked, and lock application rates when needed.
• Work closely with Mortgage Loan Officer and mortgage staff to ensure mortgage loan applications are handled professionally and timely.
• Maintain excellent time management and organization skills, high level of accuracy, and the ability to multi-task in a fast-paced, high-volume environment.
• Maintain integrity of all member-sensitive data.
• Satisfy all loan conditions received from Mortgage Underwriter, track outstanding documents, and follow up with members to collect required documentation.
• Ascertain loan file readiness for underwriting and submit files to the assigned Mortgage Underwriter.
• Validate that each loan file approval is within established lending guidelines.
• Review credit reports for derogatory credit lines, disputes, and other important factors.
• Proficiently utilize MortgageBot, Imageflow, and DocMagic when preparing initial and final mortgage documents.
• Communicate with industry professionals, including appraisers, settlement agents, county clerks, and insurance companies.
• Request real estate appraisals from licensed appraisers and follow up until the appraisal is received.
• Request preliminary real estate title opinion or title commitment and follow up until legal work is received.
• Verify insurance by obtaining a copy of the policy and confirming policyholders, property address, coverage amounts, policy dates, and premiums.
• Ensure loan files contain documents with proper signatures, dates, HMDA, escrow, and other relevant data.
• Upload and accurately index all required mortgage documentation into ImageFlow.
• Set and confirm closing dates with the member and attorney, updating the information on the SharePoint Closing Calendar.
• Reflect efficiency and a positive member experience by creating a culture of accountability and high productivity.
• Verify borrower’s verification of employment and verification of mortgage/rent when needed.
• Achieve production goals as established by Founders Federal Credit Union.
• Comply with Founders’ policies and procedures, as well as applicable laws and regulations issued by federal agencies such as NCUA and FFIEC, including GLB and BSA.
• Respect and protect the privacy, integrity, and confidentiality of member information.
• Perform all other duties as assigned.

Requirements

• Two-year college degree, two years of prior loan processing experience, or two years of experience within a financial institution.
• Excellent organizational skills, communication skills, and self-motivation.
• Positive attitude and a desire to learn and accept coaching.
• Ability to work efficiently and independently in a fast-paced environment with strong attention to detail.
• Commitment to serving members in their best interest and that of the credit union.
• General knowledge of the real estate industry is desired.
• Available Monday-Thursday 8am-5pm, Friday 8am-6pm.

Benefits

• Hourly pay, including possible overtime, and an annual bonus based on performance.
• Paid holidays and paid PTO.
• Family-oriented culture that values work/life balance.
• Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU).
• Comprehensive Health and Dental Insurance.
• Life and Accidental Death & Dismemberment Insurance (at no cost to employee).
• Voluntary Supplemental Life Insurance coverage for employee, spouse, and children.
• Health Care and Dependent Care Flexible Spending Accounts.
• Long Term Care Plan.
• Short-Term & Long-Term Disability Insurance.
• Tuition reimbursement to assist with furthering education.
• Assistance with achieving and maintaining certifications.
• Fit Founders Wellness Program.

A pre-employment criminal background check, drug screen, consumer credit investigation, and previous employer reference check will be required.