Mortgage Loan Processor

About the role

We believe every mortgage represents a dream. As a mortgage Loan Processor, you'll play a critical role in turning our member's dreams into reality. Throughout the mortgage process, you'll champion WOW service as the liaison between our member and the loan originator. Your daily, hands-on coordination and processing of submitted mortgage loan files directly support delivery of high-quality mortgage experiences. Our environment is fast-paced, high-volume, and deadline-driven, but we never forget that our work also provides joy. If you're looking for career where your detail-oriented nature, communication skills, and organizational talents will be highly valued, we'd like to talk to you!

Responsibilities

• Deliver exceptional service to members, lenders, title companies, and other partners, offering guidance and expertise throughout the loan process.
• Work with members to establish closing dates, ensure all loan conditions have been met prior to closing.
• Review and process mortgage files includes ordering the appraisal, flood and title work, checking for accuracy and preparing the loan for underwriting.

Qualifications

• High School Diploma or equivalent
• Three plus year(s) of lending or mortgage experience

Skills

• Strong time management and organizational skills
• Exceptional verbal and written communication skills
• Familiarity with Microsoft Office suite and web‑based software
• Knowledge of lending practices and regulations
• Ability to adjust priorities, stay organized, and provide process‑wide attention to detail