Mortgage Loan Collector

Responsibilities

• Initiate outbound calls and receive inbound phone calls from borrowers, negotiating payment arrangements to avoid mortgage delinquency and maintain a high standard of quality during every call
• Develop and implement customized payment plans to delinquency and prevent accounts from progressing to the next stage
• Review borrowers for Home Retention Programs based on loan type, ensuring that they are matched with the most appropriate support and resources
• Ensure compliance with regulatory requirements, including FDCPA, RESPA, and FCRA, while issuing demand letters and managing required timelines
• Monitor assigned portfolio performance, maintain a downward trend in roll rates, and meet established department goals and standards
• Other job duties as assigned

Qualifications

• Strong verbal communication and interpersonal skills
• Experience in a call center environment preferred
• Bilingual in Spanish and English preferred
• Ability to work independently and as part of a team
• Experience in loan servicing, collection, or a related field preferred
• Excellent problem-solving and analytical skills
• Strong organizational and time management skills
• High school diploma or equivalent required