Mortgage Collector

About the role

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day.

Responsibilities

• Conducts collection functions to reduce overall delinquency and prevent losses.
• Works to proactively reduce delinquency in the real-estate loan portfolio in accordance with the Credit Union’s policies and procedures while maintaining compliance with all state and federal collection laws and regulations.
• Performs outreach to members with delinquent real-estate loans, as well as activities that support foreclosure and liquidation of real-estate assets, including but not limited to property analysis for foreclosure, working with outside vendor, mortgage loan analysis, ordering services aimed as assessing value in support of potential foreclosure, and other real-estate collection functions.
• Handles incoming member contacts (calls, emails, etc.) and makes outbound calls.
• Prepares necessary paperwork for foreclosure.
• Coordinates maintenance and preservation of pre-foreclosure properties.
• Coordinates maintenance, preservation, and sale of REO properties.
• Manages delinquent accounts according with Collection Policy and Procedures.
• Analyzes and maintains past-due mortgage/home equity loans to prevent further delinquency.
• Researches and analyzes accounts using collections software and other sources.
• Counsels members on loss mitigation options.
• Ensures compliance with relevant laws and regulations and manages risks within assigned responsibilities.
• Ensures compliance with FNMA delinquency requirements, including loss mitigation options.
• Follows CFPB guidelines for mortgage servicing.
• Ensures satisfactory work production with third-party vendors.

Qualifications

• High School (Required)
• Any equivalent combination of experience and education.