Retail Lending Collector

About the role

This position allows you to work directly with clients to manage delinquent accounts, arrange payment plans, and ensure compliance with banking regulations.

Responsibilities

• Manage Collections: Act as a collection agent for all installment loan accounts deemed delinquent, including charge-off activity and recoveries.
• Affix Clients: Contact customers with past-due accounts and provide financial counseling via phone, mail, and in-person visits as necessary.
• Develop Payment Plans: Work with customers to establish manageable repayment solutions.
• Assemble Charge-Off Files: Ensure thorough documentation and organization of charge-off activity.
• Ensure Compliance: Follow banking policies, and industry standards in all collection efforts.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Prior banking experience and/or collection experience is preferred.
• Computer proficiency, including working knowledge of word processing and spreadsheet software, including Microsoft Excel.
• Strong written and oral communication skills.
• Detail-oriented with excellent organizational skills.
• Ability to commute to the primary work location and occasionally to other work locations within driving distance.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Qualifications

• Ability to commute to the primary work location and occasionally to other work locations within driving distance.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Skills

• Communication skills.
• Problem-solving skills.
• Financial counseling skills.
• Collection management skills.

Benefits

• Medical, dental, vision, and employer-paid life and disability insurance.
• 401(k) match.
• Employee Stock Ownership Program (ESOP).
• Banking benefits.
• Paid time off, including 11 Federal Reserve bank holidays.
• Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Pay

• Competitive Pay.

Schedule

• Full-Time, Hourly Non-Exempt.