Residential Mortgage Collector

Responsibilities

• Collection calling of all delinquent mortgage customers from five days delinquent to implementation of foreclosure action.
• Identifying residential mortgage accounts requiring legal notice letters ACT, Fair Foreclosure, ensuring these letters are promptly mailed.
• Conglomerates effort with Foreclosure Administrator to implement foreclosure actions and to comply with the secondary servicing requirements relating to collection and reporting activity on these loans.
• Develop and formalize workout plans on residential mortgages that are severely delinquent to ensure that plan promptly and properly addresses the workout issues.
• Assess borrower financial situations and recommend appropriate loss mitigation options (e.g. loan modifications, repayment plans, short sales, deeds-in-lieu), with a focus on maximizing recovery while ensuring compliance with all regulatory requirements and company policies.
• As needed, negotiate repayment arrangements or settlement agreements to minimize losses and foreclosure actions.
• Ensure compliance with all applicable regulations (e.g., CFPB, FDCPA, RESPA) and investor requirements.

Qualifications

• 3 or more years Collection in consumer or residential loans.
• 3 or more years Mortgage servicing and/or default management (preferred).
• Strong understanding of residential mortgage servicing and default management processes.
• Effective communication skills, both verbal and written.
• Detail-oriented with strong organizational and time management skills.
• Knowledge of ICE / MSP servicing platform (preferred).