Collector Mortgage Servicing

About the Role

The Collector is primarily responsible for collection calls and/or correspondence in a fast-paced, goal-oriented collections department. This position provides customer service regarding collection issues, reviews accounts for correct resolution, and is accountable for reducing delinquency for assigned accounts.

Responsibilities

• Handle both inbound and outbound calls daily on a defined customer list.
• Develop effective calling campaigns and resolution strategies.
• Utilize provided tools to support customers and make a direct impact.
• Work closely with your team and manager to develop solutions and remedy delinquency matters.

Team Culture

Each team member is responsible for their set of daily tasks but collaborates to ensure the day’s work is completed. The team celebrates successes, shares ideas, and practices candid communication through an open-door policy. Problems and solutions are openly discussed, and feedback is welcomed. The culture emphasizes personal and shared accountability.

Requirements

• 3-5 years of high-volume collections experience.
• Prior experience in Mortgage Collections is a plus.

Working Conditions & Physical Requirements

Office environment with a maximum lifting requirement of 20 lbs.

About the Company

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support long-term employee careers. The group includes BOKF, NA; BOK Financial Securities, Inc.; BOK Financial Private Wealth, Inc.; TransFund; Cavanal Hill Investment Management, Inc.; and banking divisions such as Bank of Albuquerque, Bank of Oklahoma, Bank of Texas, and BOK Financial®.