Collector Mortgage Servicing (81783)

Job Description

The Collector is primarily responsible for Collection calls and/or correspondence in a fast paced goal oriented collections department. This position provides customer service regarding collection issues, reviews account for correct resolution, and is accountable for reducing delinquency for assigned accounts.

Team Culture

• Each team member is responsible for their set of daily tasks, but all work together to ensure the day’s work is completed.
• They celebrate successes and find solutions together.
• A very close knit group that are all rowing in the same direction to deliver solutions and options to our clients.
• We participate in group learning and idea sharing, and we practice candid communication through our open-door policy.
• Problems are brought to the surface, and so are solutions; we’re receptive to feedback and constructive criticism.
• We believe in personal and shared accountability.

How You'll Spend Your Time

• You will have both inbound and outbound call responsibilities each day on your defined customer list.
• You will develop your own strategy around effective calling campaigns and resolutions.
• You will be given the tools you need to succeed and support our customers while making a direct impact every day.
• You will work closely with your team and manager to develop solutions and remedy delinquency matters.

Requirements

• This level of knowledge is normally acquired through 3-5 years of high volume collections experience.
• Prior experience in Mortgage Collections is a plus.

Education & Experience

This level of knowledge is normally acquired through 3-5 years of high volume collections experience. Prior experience in Mortgage Collections is a plus.

Application Deadline

08/28/2026

Bonus Type

Discretionary

Summary

BOK Financial, our success starts with our incredible talent. We need a detail oriented customer service enthusiast like yourself to join our Mortgage Servicing group as a Collector, Mortgage Servicing.

Company Information

• BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc.
• BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc.
• BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.