Monitor Support Specialist - 6th Floor

Employment Type: Full time, 12-hour night shift (7:00 p.m. – 7:30 a.m.), 72 hours per pay period. Weekends and holidays scheduled in accordance with the Collective Bargaining Agreement.

About the Role

Join Mercy’s 6th-floor Cardiac Stepdown unit—a 30-bed unit with 10 additional flex beds on the 5th-floor ICU. Work 36 hours per week on a 7 a.m. – 7:30 p.m. schedule, including every other weekend and holiday rotation. Collaborate with healthcare professionals in an organization that treats the whole person—physically, emotionally, and spiritually.

Responsibilities

• Observe telemetry monitors and report dysrhythmias to the RN.
• Document one telemetry strip per shift for each patient and additional strips of clinical importance.
• Record telemetry strips with PRI, QRS, heart rate, strip number, date, time, and rhythm interpretation.
• Report abnormalities to appropriate personnel (RN, LPN, and Case Managers).
• Respond to all monitor alarms in a timely manner.
• Maintain unit supplies daily: batteries for telemetry, electrodes, wires; collaborate with Health Unit Coordinator (HUC) to order adequate supplies.
• Check function of defibrillators weekly and crash carts daily; record checks on the log.
• Maintain monitoring area in a neat and clean condition.
• Maintain assigned portion of the equipment log.
• Manage telemetry monitoring tasks: admit patients to arrhythmia monitoring, change batteries and electrodes, remove and reattach patients for tests, review alarm trends at end of shift, report rhythms to the next shift, and communicate equipment malfunctions to Bio-Med/Engineering first and the unit manager second.

Requirements

• High school graduation required.
• Basic EKG class and monitor orientation required.
• Knowledge of medical terminology and abbreviations to complete patient record documentation.
• Ability to collect and organize data into user-friendly formats.
• Current BCLS (Basic Cardiac Life Support) Certificate.
• Ability to monitor quality indicators as outlined.
• Strong oral and written communication skills.
• Ability to apply continuous improvement methods in patient service delivery.
• Commitment to the philosophy, values, mission, and vision of Mercy Health.