Mobility Coordinator

Position Summary

Under the direction of the Customer Experience Supervisor, this position plans, organizes, develops and implements strategies for effectively and efficiently serving the needs of vulnerable populations within Link’s service area; conducts functional travel assessments for guests applying for LinkPlus paratransit; performs path of travel assessments for conditionally eligible Link Plus guests, leads the North Central Washington Transportation Collaborative. Coordinates with Customer Experience Supervisor to ensure Agency compliance with Americans with Disabilities Act (ADA) regulations and acts as the Agency representative for ADA service eligibility and related issues.

Essential Job Functions

• Understand the unique transportation challenges faced by persons with disabilities, older adults, Veterans, transitioning youth, low-income individuals and other vulnerable populations.
• Develop strategies to understand unmet needs and design of programs to meet those needs, in conjunction with other Link Planning, Marketing, Outreach, and Guest Services staff.
• Coverage of guest service desk as assigned.
• Maintain local, state and national relationships with primary mobility leaders and transportation providers.
• Develop and coordinate transportation strategies for vulnerable populations by maintaining contact with service providers verifying progress on training, troubleshooting challenges and overseeing modifications/solutions.
• Cookordination of services is designed to enhance the effective utilization of Link Transit services and to resolve issues faced by our riders.
• Lead monitoring and oversight of the TRIP-Link volunteer driver program contract and assist in writing quarterly grant status reports to WSDOT as applicable.
• Develop contacts with local and state service providers and agencies serving vulnerable populations.
• Make public presentations at a variety of locations in the community and throughout the state; promote Agency services to vulnerable populations, service providers and the general public.
• Prepare quarterly mobility management reports for 5310 grant requirements.
• Serve as liaison between Link Transit and social service providers, as well as the contact for Link Transit employees who interact with program participants.
• Propose and implement approved suggestions for improving accessibility of services and information on fixed-route and LinkPlus services in response to service provider and guest requests, travel training obstacles, as well as conditional LinkPlus service obstacles.
• Cookordinate and support Planning staff regarding fixed-route access to transit functions such as bus stop accessibility.
• Maintain current knowledge of ADA regulations and enforcement guidelines that pertain to the Agency and transit services and serve as Agency lead in the ADA appeals process.
• In conjunction with Planning staff, review and recommend potential deviations and changes or additions to current service levels that address the needs of the developmentally disabled and other special needs or vulnerable populations.
• Provide route and schedule information to Link guests and other community members regarding fixed route, demand transportation and ridesharing services.
• Advocate for an accessible and inclusive community in all situations.
• Establish and maintain accurate files and record keeping systems to track or monitor mobility activities and operations.
• Participate in various community meetings, including meetings with Developmental Disabilities service providers related to transportation or the needs of vulnerable populations to ensure ongoing communication between parties on an as needed basis.
• Operate office equipment including computers, postage machine and copier.
• Aid with special Link projects and promotional events as requested; plan and implement displays.

Typical Qualifications

• Education and Experience: Any combination equivalent to: two years of college-level course work in public relations, education or related field, and two years of experience in a position involving community relations, marketing, training or education.
• Knowledge Of ADA regulations and legal requirements related to public transportation services.
• Principles and practices of fixed route and paratransit services.
• Variety of physical and mental disabilities and diseases and the associated limitations of affected individuals.
• Living skills training concepts.
• Transportation issues and resources available to individuals with disabilities.
• Basic principles and practices of rehabilitation and vocational training.
• Basic principles of community relations and marketing.
• Oral and written communication skills.
• Public speaking techniques used in presentations to a variety of groups within the community.
• Training techniques used in providing information to adults and children.
• Modern office practices, procedures and equipment.
• Recordkeeping methods.
• Customer service and interpersonal skills including tact, patience and courtesy.
• Ability To Plan, organize, coordinate and implement outreach programs and activities in the community.
• Provide specialized information to Agency staff and the public.
• Apply, interpret and explain complex regulations, guidelines and legal requirements.
• Relate effectively to individuals with a broad variety of physical and mental disabilities.
• Establish and maintain cooperative and effective working relationships with Agency personnel, service providers, senior centers and others in the communities served by the Agency.
• Communicate effectively both orally and in writing.
• Make oral presentations to senior citizens, individuals with disabilities, and others.
• Aid with special Link projects and promotional activities.
• Establish and maintain effective guest relations.
• Operate standard office machines and equipment.
• Correct English grammar, spelling, vocabulary and punctuation.
• Operation of computer equipment including word processing and database management software.
• Maintain records and prepare reports.
• Attend meetings and represent the Agency in ADA related meetings.
• Work effectively and cooperatively with others.
• Schedule and coordinate hearings and meetings.

Supplemental Information

• Other Requirements: Must possess and maintain a valid Washington State driver's license and good driving record throughout employment.

Working Conditions

• The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Working Conditions: Duties are performed in a variety of locations in the community, on public transit vehicles and in an office environment. Incumbents are subject to noise from office equipment and transit vehicles as well as potential traffic hazards and adverse weather conditions.
• Physical Demands: Essential functions require the ability to see to read fine print, hear to receive information in person and on the telephone, speak clearly and distinctly to provide information, sit at a desk or computer for extended periods of time and lift and carry objects weighing up to 25 pounds.

Health Insurance

Link Transit provides excellent Medical, Dental and Vision coverage (including prescription drug coverage) for all eligible full time employees and their dependents.

Retirement

All eligible employees of Link Transit are required to participate in the Washington State Public Employees' Retirement System (PERS). Employees are not covered under the Social Security System except for a 1.45% payment for Medicare. Employees are eligible to participate in a 457 savings plan with an employer match of up to 6.2% of annual compensation plus an additional $1 per hour for eligible employees up to a maximum of 2,080 hours annually paid by Link.

Paid Leave

Link Transit provides paid general leave for all eligible employees - accrual starts at 9 hours per pay period at time of hire. Additional leave accrues after every five years of service. Holidays: Link Transit eligible employees enjoy 6 paid holidays plus 4 floating holidays annually.

Disability Insurance

Link provides short term and long term disability plus life insurance for eligible employees.