Mobile Service Ambassador - Orange, CA

Responsibilities

• Perform tire and automotive services (including fluid exchanges/flushes, preventative maintenance, brake repairs and other mobile services, while delivering an excellent customer experience).
• Maintain independence on assigned routes - Safely driving between appointments, while representing Goodyear.
• Carry out proper safety checks when preparing for and performing service.
• Deliver outstanding customer service by answering questions and explaining the service process, while always fully understanding the customer's needs.
• Demonstrate proficient knowledge of our products and services (including warranties, promotions and advertisements).
• Perform a variety of manual tasks (including pre-preparation of equipment, loading vehicles, cleaning-up the worksite and product reconciliation).
• Performing a variety of manual tasks for extended periods of time, which may include light and heavy lifting (consumer tires and wheels), standing, bending, and squatting.
• Opportunity to travel to other cities outside of your home market to train others or receive additional training on new technology and techniques.

Requirements

• You must be at least 18 years of age.
• A valid driver's license.
• Six-month automotive experience.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
• Three months of customer service experience is preferred.

Qualifications

• You must be legally authorized to work in the U.S. without company sponsorship now or in the future.
• This position requires the ability to read, understand, and follow all procedures and guidelines.
• Depending on location, our business may be open 7 days a week which can include some weekends and holiday shifts.

Skills

• Enjoy serving customers and can provide top-of-the-line service in any scenario.
• Work independently, following schedules, and enjoy solving problems while also being part of a larger Roll by Goodyear team.
• Clear communicator with others, making every interaction with customers approachable, simple and informative.
• Excellent at managing your time, but also flexible knowing your schedule won't always be the same.
• Enjoy working with technology, including mobile phone applications and van tire changing equipment.

Benefits

• Medical plans.
• 401(k).
• Certification reimbursement.
• Paid vacations.
• Tire discounts.