Mobile Service Ambassador - Detroit, MI

Responsibilities

• Perform tire and automotive services (including fluid exchanges/flushes, preventative maintenance, brake repairs and other mobile services, while delivering an excellent customer experience).
• Maintain independence on assigned routes - Safely driving between appointments, while representing Goodyear.
• Carry out proper safety checks when preparing for and performing service.
• Deliver outstanding customer service by answering questions and explaining the service process, while always fully understanding the customer's needs.
• Demonstrate proficient knowledge of our products and services (including warranties, promotions and advertisements).
• Perform a variety of manual tasks (including pre-preparation of equipment, loading vehicles, cleaning-up the worksite and product reconciliation).
• Performing a variety of manual tasks for extended periods of time, which may include light and heavy lifting (consumer tires and wheels), standing, bending, and squatting.
• Opportunity to travel to other cities outside of your home market to train others or receive additional training on new technology and techniques.

Requirements

• You must be at least 18 years of age.
• A valid driver's license.
• Six-month automotive experience.
• No relocation is being offered for this position.

Qualifications

• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
• Three months of customer service experience is preferred.

Skills

• Enjoy serving customers and can provide top-of-the-line service in any scenario.
• Work independently, following schedules, and enjoy solving problems while also being part of a larger Roll by Goodyear team.
• Clear communicator with others, making every interaction with customers approachable, simple and informative.
• Excellent at managing your time, but also flexible knowing your schedule won't always be the same.
• The ability to read, understand, and follow all procedures and guidelines.

Benefits

• Medical
• Prescription
• Dental
• Vision
• 401(k)
• Life insurance
• Disability
• Tuition assistance
• Sick and vacation time
• Tire discounts

Pay

The starting pay for this position is $20.00/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location.

Schedule

Depending on location, our business may be open 7 days a week which can include some weekends and holiday shifts.