Service Engineer - Detroit, MI

About the role

As a Field Service Engineer, you’ll play a critical role in ensuring our customers’ success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to innovative technologies.

What You'll Do

• Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
• Provide technical expertise and training to customers on machine operation and upkeep.
• Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
• Work independently in a dynamic environment while delivering outstanding customer satisfaction.
• Accurately complete service reports and provide feedback to continuously improve our services.
• Enjoy regional domestic travel (100%), where you’ll interact with a wide range of clients and industries.
• Lift and move equipment weighing up to 75 pounds unassisted and be able to work a minimum of 40 hours per week, including overtime as required to meet customer needs.

Qualifications

• A High School Diploma or equivalent.
• Prior experience working with hand tools and basic electrical test equipment is essential.
• Microsoft operating system knowledge is required.
• Mechanical, electrical, and software troubleshooting skills are highly desired.
• Strong problem-solving skills and the ability to work independently.
• Comfortable lifting up to 75 lbs and traveling regularly within the territory.
• Excellent communication and customer service skills.
• Prior experience with CMM machines or other industrial automation is a plus.

Physical Demands

• Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling.
• Manual dexterity required for keyboard use, operating office equipment, grasping objects.
• Regularly move around the customers’ worksites.
• Regularly lift and/or move up to 75 pounds.
• Specific vision abilities required include close vision, depth perception and adjust focus.
• Frequently communicates with other employees and customers.

Work Environment

• Primarily visits customers’ worksites, with occasional visits to the office.
• Equipment is kept clean, orderly, properly inspected for accurate functionality.
• Noise levels are considered low to moderate.
• If required, PPE will be provided.
• Requires travel to customers’ worksites up to 100%.

What We Offer

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
• Flexible work schedules with remote options and 80%-100% travel, offering variety in your workdays.
• Paid time off (PTO), including holidays and parental leave.
• 401k with generous employer match and tuition reimbursement to support your professional development.
• Opportunities to grow and move within a global company known for its commitment to employee growth and innovation.