Service Engineer

About Us

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About The Role

The role is responsible for providing product service support to Logisnext Americas’ dealer network. This position requires extensive communication and collaboration with dealers, customers, and suppliers. The individual will monitor product health by identifying, quantifying, investigating, and analyzing quality and reliability issues experienced in the field. They will coordinate cross-functionally with internal departments to drive problem resolution and effectively communicate solutions to the field. This position works closely with internal stakeholders to reduce warranty costs through proactive issue identification and continuous improvement.

What You Will Do

• Provides technical support to dealer service and parts teams, as well as to internal departments across Logisnext Americas and other global Logisnext units.
• Performs in-depth problem analysis to diagnose and resolve product issues and delivers guidance and training to service and parts analysts.
• Oversees product quality control to minimize warranty costs for the company while collaborating with internal departments to share critical information, drive issue resolution, and communicate effective solutions to the field, and initiates product improvement requests with the Engineering team.
• Coordinates problem resolution with Engineering, Quality, and Parts Authorization.
• Covers product quality control to minimize warranty costs for the company while collaborating with internal departments to share critical information, drive issue resolution, and communicate effective solutions to the field, and initiates product improvement requests with the Engineering team.
• Coordinates field problem investigation and rework (Service Campaigns)
• Creates technical publications that support the dealer network in diagnosing and resolving issues, helping maintain high product quality and minimize downtime.
• Supplies technical support for New Product Introductions and performs on-site field follow-up testing.
• Collections and analyzes data on product performance, as well as feedback and acceptance from dealers, customers, and operators.

Qualifications

• 5-7 years of job-related experience
• 3+ years of lift truck industry experience & outstanding communication skills
• Ability to travel to dealer locations & customer sites
• Dealer contact experience
• Interpretation of engineering drawings
• Failure analysis experience
• Microsoft Office experience
• Statistical analysis skills

What Would Be Nice To Have

• Bachelor's Degree: Engineering
• Education may substitute for experience
• Forklift field technician 5+ years
• Master level certified in all paths

What We Offer

• Medical, dental, and vision benefits
• Paid Vacation, Sick Time, and Paid Holidays
• Profit Sharing Opportunities
• Flexible Spending and HSA Accounts
• 401k with automatic company contribution and company match
• Short-term and long-term disability insurance
• Life, Dependent Life, and AD&D Insurance
• Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
• Employee Assistance Program
• Employee Discounts
• On-site fitness center (Houston)
• On-the-job training and development

Pay

The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.

Schedule

A hybrid work schedule: in the office 3 days a week