Service Engineer

Mission

We’re looking for a hands-on Engineer to install, operate and maintain our cutting-edge Proton Therapy System (PTS). You’ll troubleshoot issues, perform routine and corrective maintenance, support hardware/software testing, and contribute to system upgrades and inspections. Your work will directly support clinical operations and global system performance.

Challenges we trust you with

• Document system symptoms, troubleshooting activities, root cause findings, and corrective actions accurately to improve knowledge sharing and reduce future downtime.
• Build trusted relationships with clinical staff by serving as a dependable technical advisor, providing expertise, clear communication, and responsive support throughout the treatment day.
• Become an integral member of the local service team by sharing knowledge, supporting teammates during critical situations, maintaining operational flexibility, and contributing to a positive, collaborative work environment.
• Represent the company professionally as the primary technical point of contact for the customer site.
• Balance technical expertise with empathy and professionalism when supporting clinicians during high-pressure patient care situations.
• Operate, maintain, and optimize the Proton Therapy System throughout all phases of deployment, including QA, EHS, development, testing, validation, and clinical operations.
• Troubleshoot complex electrical, mechanical, software, and integrated system issues.
• Partner with Engineering and R&D to identify opportunities that improve equipment reliability, serviceability, usability, and overall clinical performance.
• Perform preventive maintenance, corrective maintenance, system upgrades, and scheduled inspections.
• Communicate system status, risks, and recovery plans clearly and professionally to customers, leadership, and internal support teams.
• Support hardware and software testing while minimizing disruption to clinical operations.
• Participate in unit, integration, validation, and acceptance testing activities.
• Mentor new team members, subcontractors, and field engineers while fostering a culture of continuous learning.
• Train customers on the safe, effective, and efficient operation of the Proton Therapy System.

And you are also

• Passionate about improving patient outcomes through exceptional technical service and customer support.
• Customer-focused with a proactive, solution-oriented approach to building long-term relationships.
• An exceptional communicator who can translate complex technical issues into clear, confident guidance for clinical users.
• A trusted partner who builds credibility through professionalism, responsiveness, and sound technical judgment.

Compensation and Benefits

• Approximate Salary Range: Approx. $80,000 - $95,000
• Variable Pay: Profit sharing, time-based compensation, “above & beyond” award, referral rewards
• Core Benefits (100% employer-paid):
• Life & AD&D Insurance (1x annual salary)
• Short/Long-Term Disability (80% / 60% of pay)
• Medical, Dental, Vision premium subsidies
• Health Savings Accounts / Health Reimbursement Accounts contributions
• Wellness incentives (up to $500/year)
• 401(k) match (up to 4%)
• 10 weeks full paid Parental Leave
• Paid time off: 7 personal + 10 PTO days (first year)
• Tuition reimbursement & development support
• Emergency travel & employee assistance

Optional Benefits

• Voluntary Life Insurance
• Pre-paid Legal
• Flexible Spending Accounts