Mobile Phlebotomist (MAKO)

Treatment and Service

Treat all customers in a courteous manner.

• Treats patients and residents in Skilled Nursing Facilities and Private Residential homes courteously.
• Collects urine and oral fluid specimens and phlebotomy specimens accurately and on time.
• Completes requisitions accurately.
• Processes and packages specimens for transport.

Documentation and Records

• Maintains required records and documentation.
• Maintains Collection logs.

Clerical Duties

• Filing.
• Maintain customer log.
• Data entry required.
• Submits accurate expense forms, if applicable, on the required day.

Professional Conduct and Compliance

• Reads, understands, and complies with departmental policies, protocols, and procedures.
• Adheres to departmental and company code of grooming and dress code and lab coat policies.
• Communicates appropriately with clients, customers, coworkers, and the general public.
• Keeps information confidential per company and procedural policies.

Attendance and Communication

• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification, and a helpful statement.
• Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader, or Phlebotomy Services Rep. II for resolution.
• Remains polite and courteous at all times.

Other Duties

• Keeps work area neat and clean.
• Disposes of biohazard containers when scheduled.
• Helps with inventories and other tasks as assigned.
• Stocks supplies as needed.
• Performs department-related clerical duties when assigned.
• Answers phones and dispatches calls when assigned.
• Participates on teams and special projects when asked.