Mobile Phlebotomist (MAKO)

Treatment and Service

Treat all customers in a courteous manner. Ensures all urine and oral fluid specimens and phlebotomy specimens are collected accurately and on time. Collects specimens according to established procedures.

Specimen Processing

Process and package specimens for transport. Maintains required records and documentation.

Policies and Procedures

Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual). Maintains all appropriate Collection logs.

Clerical Duties

• Filing
• Maintain customer log
• Data entry required
• Submits accurate expense forms, if applicable, on the required day

Personal Conduct and Appearance

• Demonstrates organizational commitment
• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times

Attendance and Communication

• Reports on time to work, following attendance guidelines
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement
• Communicates appropriately with clients, customers, coworkers and the general public
• Keeps information confidential per company and procedural policies

Problem Resolution

Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or Phlebotomy Services Rep. II for resolution. Remains polite and courteous at all time.

Work Area Maintenance

• Keeps work area neat and clean
• Disposes of biohazard containers when scheduled

Additional Tasks

• Help with inventories and other tasks as assigned
• Stock supplies as needed
• Performs department-related clerical duties when assigned
• Answers phones and dispatches calls when assigned
• Participates on teams and special projects when asked