Mobile Phlebotomist (MAKO)

About the Role

Travel to Skilled Nursing Facilities and private residential homes to service patients. Treat all customers in a courteous manner.

Responsibilities

• Ensure all urine, oral fluid, and phlebotomy specimens are collected accurately and on time according to established procedures.
• Complete requisitions accurately and process/package specimens for transport.
• Maintain required records, documentation, and logs (e.g., collection logs, customer logs).
• Read, understand, and comply with departmental policies, protocols, and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies, Employee Handbook, Quality Assurance Manual).
• Perform clerical duties including filing, data entry, and maintaining logs.
• Submit accurate expense forms on the required day, if applicable.
• Demonstrate organizational commitment and adhere to grooming, dress code, and lab coat policies.
• Report to work on time and follow attendance guidelines.
• Answer the telephone professionally, incorporating the company name, self-identification, and a helpful statement.
• Communicate appropriately and confidentially with clients, customers, coworkers, and the public.
• Escalate unresolved problems immediately to the appropriate manager or supervisor.
• Maintain a polite and courteous demeanor at all times.
• Keep work area neat and clean, and dispose of biohazard containers as scheduled.
• Assist with inventories, stock supplies, and other assigned tasks.
• Perform department-related clerical duties, including answering phones and dispatching calls when assigned.
• Participate in teams and special projects as requested.
• Perform other duties as assigned.