Mobile Dispatcher

About the role

The Mobile Dispatcher works in a Control Center environment, responding to a variety of customer inquiries and technician requests typically through phone interactions. The Mobile Dispatcher assesses and schedules technician's workload for natural gas and electric service work. The Mobile Dispatcher also monitors and answers radio traffic in order to dispatch service personnel.

Responsibilities

• Assure cost effective use of resources by communicating/coordinating with Distribution Operation and other Stakeholders or Internal Business Partners
• Create, Manage and modify gas and electric service orders
• Demonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processes
• Perform required shift work to include days, weekends, nights, holidays and call outs
• Rotating 12 hour shifts that start at 6:00AM and 6:00 PM
• Work Schedule Posted 6 months in advance
• Work overtime including evenings and weekends in response to acute service needs
• Assure positive working relationships within the control room and other or Internal Business Partners
• Complete required trainings and monthly meetings
• Dispatcher calls will be subject to call monitoring with a priority goal of achieving internal/external customer satisfaction
• Work effectively within a team environment and other work groups to accomplish organizational goals
• Demonstrate strong adherence to accuracy, safe work practices/processes, customer service, and attendance

Requirements

• Must possess strong interpersonal communication skills
• High school diploma or equivalent, advanced education is preferred
• Ability to perform basic math functions
• Proficient with computers, web applications, and related equipment
• Excellent communication skills are required
• Good organizational and technical skills are necessary
• Ability to plan and prioritize dispatching responsibilities
• High volume dispatching and customer service experience preferred

Qualifications

• None

Skills

• Strong interpersonal communication skills
• Basic math functions
• Proficient with computers, web applications, and related equipment
• Excellent communication skills
• Good organizational and technical skills
• Ability to plan and prioritize dispatching responsibilities
• High volume dispatching and customer service experience

Benefits

We offer great benefits:

• 401K with company match up to 4% and non-elective contribution up to 7%
• Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
• Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)
• Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
• Tuition reimbursement
• Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
• Paid company endorsed volunteer opportunities
• Paid parental leave
• Paid bereavement leave
• Paid training opportunities
• Paid time off starting on your first day, plus 11 paid holidays

Pay

$19.95 per hour (per Collective Bargaining Agreement--CBA) $1.00 per hour Shift Premium (per CBA)

Schedule

Rotating 12 hour shifts that start at 6:00AM and 6:00 PM

Employment Status

Regular Full-time

Employment Physical

Not Required

Drug Test

Required

Background Check

Required

Relocation Benefit

None

Telecommuting

None

We are an equal opportunity employer.