Mobile Device Management (MDM) Administrator

Job Summary

The MDM Analyst will play a key role in maintaining and supporting MDM solutions across on-premise and cloud environments. The ideal candidate will be a strong communicator, prioritize tasks effectively, and contribute to continuous process improvement, testing, and deployment of new enterprise applications.

Responsibilities

• Assisting in maintenance of Mobile Device Management (MDM) solutions (on-premise and cloud) to support business/customer goals and objectives
• Create and maintain profiles based on clinical trial requirements
• Test mobile devices that are enrolled in MDM solutions
• Implement and document repeatable change processes and best practices for MDM solutions
• Upload, update, maintain, and delete Windows Mobile, iOS, and Android apps
• Manage users and device owners while ensuring user data is accurate within the MDM
• Understand MDM reporting capabilities and provide status reports
• Serve as a Tier 2 resource for MDM reported cases and tickets
• Work directly with stakeholders and/or customers to resolve technical issues
• Work with vendors to resolve application related issues
• Create work instructions and QR codes for MDM processes
• Prioritize and execute tasks in a time-sensitive environment
• Suggest, implement, and remain adherent to new policies and process improvements
• Provide assistance with piloting and testing new apps for enterprise use

Qualifications

• Bachelor’s degree preferred or equivalent experience
• 1-2 years’ system administration experience with Mobile Device Management (MDM) software such as SOTI, MaaS360, Jamf Pro, Mosyle, Esper, or Intune in a global enterprise
• Knowledgeable in managing Android, Windows, and iOS devices
• Strong communication skills (verbal, written, and presentation)
• Teamwork, time-management, and organizational skills
• Ability to communicate highly technical requirements and concepts to non-technical stakeholders
• Troubleshooting skills with prior experience troubleshooting technical solutions
• Highly organized with strong attention to detail
• Strong analytical and reasoning skills; creative and continually looking for ways to improve processes
• Demonstrated ability to work cross-functionally
• Familiarity with scripting, JSON

Additional Information

Clinical Ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.