Mobile/MDM Technician

Job Summary

The purpose of Mobile Device Management (MDM) Technician is to Identify, Diagnose and repair/coordinate repair of mobile device hardware, software and application problems. The Technician will be responsible for Mobile Device operations, staff support, incident resolution, and supporting tasks that ensure timely, accurate and complete assistance to users.

Essential Job Duties

• Provide complete deployment of mobile device and required paperwork.
• Procure Mobile devices through company vendors.
• Provisioning and de-provisioning devices.
• Maintain accurate user documentation and mobile device information for cell phones, tablets and hotspots.
• Ship and track all mobile devices shipments.
• Collect, reassign, decommission, and dispose of obsolete mobile devices.
• Other duties may be assigned.

Qualifications

• High school Diploma, or equivalent, required.
• Associate’s or Bachelor’s in Computer Science (or related), preferred.
• Certification as an Apple Genius (or equivalent), preferred.

Experience, Knowledge, Skill Requirements

• 3 years of experience supporting mobile devices and supporting remote users, required.
• Strong experience with Customer Service.
• Excellent project management skills and strong ability to prioritize.
• Communication Skills - Must have the ability to effectively read, write and communicate in English with employees and customers.
• Systems And Software Skills - Proficiency in Apple OS.

Physical & Work Environment Requirements

• Sit for long periods.
• Occasionally bend, kneel, balance, lift Work indoors in an office setting, work alone and with others.
• Office settings are mild to moderate temperatures.