Mobile Device Administrator
System One · Rockville, MD · 1 mo ago
Information TechnologyContract
Responsibilities
- Mobile Device Support and Troubleshooting, including:
- Device Procurement (Phones, Tablets & Hotspot/MiFi) via DHHS-provided tools and interfaces
- Device Configuration Management
- Assignment and Troubleshooting
- Inventory Management
- AirWatch Mobile Device Management (MDM): Activation Enrollment, Provisioning, Application/Policy Push, Disabling, Wipe/Reset
- Device Troubleshooting related to hardware or software malfunction
- Collaboration with DHS to return or receive replacement hardware
- Autorized User Account Management via provided tools and interfaces:
- Create/Delete
- Password Reset
- Disable/Suspend
- Information Update/Rename
- Autorized User Account Group Assignments via provided tools and interfaces
- Ensure detailed, complete recording, and correct categorization of incident reports
- Receive, validate, and forward invoices, according to IT processes, for payment
- Complete all requirements to maintain active accounts/authority to perform duties as required, including monthly security training
Qualifications
Not specified
Skills
Not specified
Benefits
Not specified
Pay
Rate Negotiable
Schedule
Hybrid