Mobile Device Administrator (6877)

Responsibilities

• Support device inventory and deployment efforts.
• Provide hands-on troubleshooting and login assistance to end users.
• Ensure smooth day-to-day operation of laptops, tablets, and other mobile devices.
• Maintain accurate reports and documentation.
• Continuously improve processes and procedures by incorporating lessons learned from ongoing support activities.
• Work with 4 team members to complete annual inventory and mobile device deployment.

Requirements

• Bachelor's degree.
• Active Secret clearance with ability to obtain a Top Secret.
• 3 years of hands-on experience supporting mobile devices (cell phones, laptops, tablets).
• 2 years of experience in a customer-facing, fast-paced environment.
• Knowledge/experience in troubleshooting IT issues, providing end-user support, asset management, and securing mobile devices.
• Understanding of managing tickets, communicating via email, and proficiency using MS Excel.

Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holidays.
• Parental leave and dependent care.
• Flexible work arrangements.
• Professional development opportunities.
• Employee assistance and wellness programs.

Pay

HOURLY RATE RANGE: $33.65 - $40.87. The hourly rate for this position is determined based on qualifications, skills, and relevant experience. The final hourly rate offered will be determined based on several factors including: the candidate's professional background and relevant work experience, the specific responsibilities of the role and organizational needs, and internal equity and alignment with current team compensation. This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include: performance-based bonuses, company-paid training and/or certifications, and referral bonuses.