Mobile Device Administrator I

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company contribution
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits
• Up to 6 scheduled paid holidays per calendar year
• PTO accrual based on years of service
• Up to 8 hours of paid volunteer time annually
• Paid sick leave if required by state or local law

Summary Of Position

The Mobile Device Administrator I will maintain intermediate knowledge of mobile device technologies, act as an escalation point for support and implementation teams, and update existing mobile device policies.

Areas of responsibility

• Updating existing policies
• Documenting and maintaining standard operating procedures and practices
• Deploying software updates
• Supporting pre-sales Architects
• Operating, maintaining, and providing consultation for a wide range of mobile devices
• Maintaining operational processes for delivering MDM support
• Providing customer support and consultation for MDM-related issues
• Maintaining documentation for an MDM solution
• Following and improving processes for managing mobile devices and related technology
• Assisting in customer deployments
• Analyzing and developing innovative resolutions for complex problems
• Coordinating the implementation of solutions and issue resolutions
• Creating and implementing configuration change requests and associated documentation

Essential Functions

• Review and update existing mobile device management policies
• Cook up and execute activities related to platform maintenance, disaster recovery, and software release management
• Perform capacity and stability monitoring
• Assist with application health and server metrics collection and reporting
• Work with customers to help them integrate MDM platforms into their existing environment
• Operate, maintain, and provide consultation for a wide range of IOS, Android, and other mobile devices
• Help establish operational processes for delivering world-class MDM support
• Operate, maintain, and provide customer support and consultation for a wide range of MDM-related issues
• Maintain design, representation of the logical layout of services, representation of network communication services, and service communications information documentation for an MDM solution
• Assist in customer deployments
• Analyze and develop innovative resolutions for complex problems involving availability and/or performance at the system level
• Understand mobile technology and align with customer requirements, including Mobility, Cellular carriers, Wi-Fi infrastructure, environmental, store access/updating, and Enterprise Directory integration
• Coordinate the implementation of solutions and issue resolutions between SEM and Config Teams
• Create and implement Configuration change requests and associated documentation
• Support escalations from Service Desk queues

Qualifications

• Bachelor’s Degree preferred
• 1-3 years of experience in Mobile Technology
• Basic knowledge on Mobile hardware platforms (and mobile printers) such as Zebra, Motorola, Honeywell, Intermec, Samsung, and Apple
• Experience with two or more MDM platforms (SOTI MobiControl / Intune / BES / AirWatch / MobileIron / Good for Enterprise / XenMobile, etc.)
• Knowledge and experience with Active Directory and Windows OS (2012 / 2016)
• Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations on Apple iOS phones, tablets, and Apple Configurator
• Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations on Android phones and tablets
• Prior knowledge in Android Knox and Android Enterprise
• Progressive advancement in responsibility including deep troubleshooting technical skills
• Team Player with proven leadership, communication, organizational, and strong interpersonal skills
• Self-motivated, with keen attention to detail and excellent judgment skills
• Strong interest in data collection technologies including enterprise mobile computers; advanced data capture devices such as laser, 2D, and RFID scanners and readers; WLAN products; specialty printers for barcode labeling and personal identification; real-time positioning systems; and all related software solutions