Mobile Device Administrator (6877)
About the role
As a Mobile Device Administrator, you’ll work closely with our team to support device inventory and deployment efforts, provide hands-on troubleshooting and login assistance to end users, and ensure the smooth day-to-day operation of laptops, tablets, and other mobile devices. You’ll also maintain accurate reports and documentation while continuously improving processes and procedures by incorporating lessons learned from ongoing support activities.
Responsibilities
- Work with 4 team members to complete annual inventory and mobile device deployment.
- Provide troubleshooting and login support to end users.
- Provide day-to-day support of laptops, tablets, and other mobile devices.
- Update reports and documentation.
- Integrate lessons learned into processes and procedures.
Requirements
- A bachelor's degree.
- An active Secret clearance with ability to obtain a Top Secret.
- 3 years of experience with hands‑on experience supporting mobile devices, including cell phones, laptops and tablets.
- 2 years of experience in a customer‑facing, fast‑paced environment.
Skills
- Knowledge/experience in troubleshooting IT issues, providing end‑user support, asset management, and securing mobile devices.
- Understanding of managing tickets.
- Proficiency communicating via email.
- Proficiency using MS Excel.
Pay
HOURLY RATE RANGE: $33.65 - $40.87. The hourly rate for this position is determined based on qualifications, skills, and relevant experience. The final hourly rate offered will be determined based on several factors including: the candidate's professional background and relevant work experience, the specific responsibilities of the role and organizational needs, and internal equity and alignment with current team compensation. This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include: performance‑based bonuses, company‑paid training and/or certifications, referral bonuses.
Benefits
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off (PTO) and holidays.
- Parental leave and dependent care.
- Flexible work arrangements.
- Professional development opportunities.
- Employee assistance and wellness programs.