Mobile Device Coordinator (Asset Management Analyst)

About the role

The Mobile Device Coordinator (Asset Management Analyst) role requires associates to work from the posted location full-time, promoting consistent face-to-face collaboration, teamwork, and direct engagement. Per our hybrid/virtual work policy, candidates not within a reasonable commuting distance from the posting location(s) will not be considered unless an accommodation is granted as required by law.

Responsibilities

• Manages IT assets in response to fulfillment requests by logging changes to the software asset repository system.
• Receives logs, tracks, and responds to hardware and software fulfillment requests.
• Matches requests from Access IT to available inventory.
• Maintains inventories by location to meet service level agreements.
• Participates in the development of asset management related processes, policies, and procedures and maintains them.
• Supplies devices to members as needed.
• Fulfills orders for new devices, retrievals, chargers, etc.
• Utilizes FedEx system to monitor and track device delivery and updates in appropriate CareBridge systems accurately and timely.
• Assists with procurement of mobile devices and cases.
• Receives, tests, and cleanses inbound (returned) mobile devices.
• Possesses knowledge about the Home and Community Based Services (HCBS) provider community within local markets, including the various services provided and how they interact with the CareBridge platform.
• Maintains excellent punctuality and attendance during work hours.
• Affords assistance with other duties as assigned.

Requirements

Requires an AA/AS or recognized trade certification and a minimum of 1-year related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, And Experiences

• Experience installing, configuring, and troubleshooting mobile devices and software highly preferred.
• Previous fulfillment or shipping experience highly preferred.
• General HCBS and/or Long-Term Support Services (LTSS) product and customer knowledge highly preferred.
• A customer-service focused professional with a collaborative, team-oriented demeanor, and a proven ability to build strong working relationships within a matrix organization preferred.

Benefits

CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community-based services.

Pay

Market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Schedule

Associates are required to work at an Elevance Health location at least once per week, and potentially several times per week, depending on the role.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Elevance Health

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Applicants required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.