Mobile Device and Content Management - Systems Administrator

About the role

GDIT/ARMA-Global is seeking a Systems Administrator Principal to support the sustainment of critical technologies for our customers. This role directly supports Mobile Device Management (MDM) and Mobile Content Management (MCM) services.

Responsibilities

• Stay current on new technology platforms, software, tools, and capabilities that improve efficiency and reduce cost while supporting service expansion and customer mission needs
• Support project milestones and provide hands-on technical development, integration, implementation, and sustainment of mobile device services
• Support the execution of approved technology strategies and foster productive partnerships that deliver resilient, highly available mobile management solutions
• Perform a full spectrum of duties supporting enterprise mobile devices in a large-scale environment
• Work as part of a team delivering MDM and MCM services
• Maintain configuration management of approved device baselines using MDM/MCM tool suites
• Maintain device and software inventories and ensure licensing compliance using automated MDM tools
• Provide Tier-2 technical support for user issues and escalate to Tier-3 when required
• Interact professionally with customers to resolve support issues
• Maintain procedures, checklists, and documentation related to MDM/MCM service delivery
• Provide 24/7 on-call support as needed
• Support end-user device software installation, configuration, and administrative tasks
• Provide recommendations for technology enhancements and MDM platform upgrades
• Participate in daily operations and serve as a backup for peers when required
• Document the enterprise mobile device environment and create related artifacts supporting customer objectives

Qualifications

• BS in a related technical discipline or equivalent related experience plus required experience
• 5+ years of combined DoD and/or Commercial industry IT service experience
• At least 2+ years’ experience using MDM platforms (e.g., Mobile Iron, AirWatch/Workspace ONE) for policy, configuration, and device lifecycle management
• 2+ years of recent and relevant experience implementing or sustaining enterprise-level MDM solutions, with emphasis on iOS or Android device ecosystems
• Current 8570.01-M IAM Level II certification
• Amazon Web Services Certified Solutions Architect (Associate or Professional)

Benefits

• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• Total Rewards package including short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Pay

The likely salary range for this position is $88,130 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

Scheduled Weekly Hours: 40

Travel

Travel Required: None

Telecommuting Options

Telecommuting Options: Onsite Work Location: USA FL Mary Esther

Additional Work Locations

Additional Work Locations: Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

Identity Verification Process

We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer

GDIT is an equal opportunity employer / individuals with disabilities / protected veterans