Mobile Application Support Specialist

Key Responsibilities

• App Development - Customize and upgrade mobile applications based on client specifications, ensuring compliance with industry standards.
• App Submission - Handle app submissions to Google Play Store and Apple App Store, diagnose and resolve rejections, and ensure successful publication.
• Franchise/Reseller App Management - Manage and upgrade franchise and reseller apps, offer technical assistance, and resolve issues promptly.
• Documentation - Maintain detailed documentation for app configurations, updates, and resolutions, and provide regular reports to management.
• Client Engagement - Guide clients in improving app visibility and features, analyze app performance data, and suggest optimizations to enhance engagement and conversions.

Requirements

• Strong understanding of mobile application architecture and development lifecycle.
• Comprehensive knowledge of Foodhub products, features, and client offerings.
• Excellent time management skills to meet deadlines effectively.
• Flexibility to work in rotational shifts and rotational week-offs.
• Strong verbal and written communication skills for effective stakeholder interactions.
• Experience in HTML, CSS, React, Python, and manual testing is an added advantage.
• Understanding of account management principles, including client relationship management and performance tracking.
• Analytical skills to assess sales and app performance data for business improvements.
• Experience in customer engagement strategies to drive order growth and enhance app usage.
• Strong problem-solving skills to address client concerns and improve their app experience.

Benefits

• Medical Insurance
• Cab Facilities - Pickup & Drop

Schedule

Rotational shifts and rotational week-offs.