Application Support Specialist

About the role

Join our client as an Application Support specialist working directly with customers in technical support of their payment platform, transforming how underserved communities manage rent payments. This is a highly visible opportunity to blend hands-on technical support with operational strategy while directly improving the experience of residents and property managers nationwide.

Responsibilities

• Serve as the frontline escalation point for technical customer support issues
• Diagnose payment, login, registration, and application support issues
• Create self-service knowledge base content to reduce ticket volume
• Interpret logs, API responses, and system behavior to identify root causes
• Define support metrics and improve response/resolution performance
• Partner with development teams on legitimate product defects

Requirements

• 6+ years of related experience in application support, supporting customers directly
• Ability to interpret logs, API errors, and technical system behavior
• Strong judgment separating user error from software defects
• Background supporting fintech, proptech, or payment platforms preferred
• Ability to thrive in ambiguous, fast-changing environments

Qualifications

• Proven track record of successful technical support
• Experience with payment platforms or similar systems
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Skills

• Technical troubleshooting and diagnostics
• Customer service and support
• Knowledge base creation and maintenance
• Collaboration with development teams

Benefits

• Opportunity to build and own an entire support operation from scratch
• High-impact role with direct visibility to executive leadership
• Mission-driven company focused on improving housing accessibility
• Growth potential into future leadership responsibilities
• Collaborative, fast-moving technology team environment

Pay

$75,000 – 85,000 salary range

Schedule

Onsite